WPhosting is committed to providing excellent WordPress hosting services, including free website fixes for our customers. To ensure a smooth process, please follow the steps below to request a website fix:

Eligibility Criteria

Before requesting a website fix, ensure you meet the following requirements:

  1. Active Hosting Plan: You must have an active yearly hosting package with WPhosting. Monthly or other short-term packages are not eligible for free website fixes.

  2. Money-Back Guarantee Period: Requests for free website fixes can only be made after the initial 14-day money-back guarantee period has elapsed. If you request within the 14-day window, the free fix will not apply.

  3. Exclusions: Please note that domain registration and other non-hosting services are not covered by the free fix policy.

 

Steps to Request a Website Fix

  1. Log in to Your Account:

  2. Navigate to the Support Section:

    • Click on the "Support" tab in your dashboard.

    • Select "Open Ticket"

    • Choose "Technical Support"

  3. Fill Out the Support Ticket Form:

    • Provide a detailed description of the issue you are experiencing.

    • Upload any relevant screenshots or files that will help us understand the problem better.

  4. Submit Your Ticket:

    • Click "Submit" once all fields are completed.

    • You will receive a confirmation email with a ticket number for tracking purposes.

  5. Await Response:

    • Our support team will review your request and provide feedback within 24-48 hours.

    • If additional information is needed, you will be contacted via email or your account dashboard.

 

Frequently Asked Questions (FAQs)

1. What types of issues qualify for a free website fix?

  • Free website fixes cover WordPress-related issues such as plugin conflicts, theme errors, and minor website optimizations.

  • Larger website development tasks or customizations may incur additional charges.

2. Can I request a fix during the money-back guarantee period?

  • No, free website fixes are only available after the 14-day money-back guarantee period.

3. How long does it take to resolve an issue?

  • Most website fixes are resolved within 24-48 hours, depending on the complexity of the issue.

4. What happens if I am on a monthly plan?

  • Free website fixes are only available to customers on yearly hosting packages.

5. Are there limits to the number of free fixes I can request?

  • While there is no strict limit, excessive or unreasonable requests may be subject to review to ensure fair usage for all customers.

 

 

For further assistance, feel free to contact our support team at [email protected] or via live chat on our website.

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