These terms and conditions outline the rules and regulations for the use of WPhosting’s Website and Hosting Services.

Definitions

"Company," "We," "Our," and "Us" refer to WPhosting (operated by fatSpiders Web Design and Maintenance Service).

"Customer," "You," and "Your" refer to the individual or entity using our services and accepting the Company’s terms and conditions.

"Services" refer to the website hosting, domain registration, and related services provided by WPhosting.

Indemnification

You agree to indemnify, defend, and hold WPhosting harmless from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising from:

  1. Injuries or damages caused by products or services associated with your use of our Services.
  2. The loss or corruption of any electronic files provided by you or your customers.
  3. Copyright violations or defective products associated with your use of our Services.

Account Information & Domain WHOIS Info

You must provide and maintain accurate, current information for your account and domain WHOIS records. Required information includes, but is not limited to:

  • Full name, postal address, email address, and phone number.
  • Administrative, technical, and billing contact details.
  • Any updates to this information must be made within seven (7) days of a change.

Failure to provide accurate information may result in service disruption or account suspension. Newly registered domains will default to our name-servers unless updated in your account settings.

General Conditions

We reserve the right to refuse service or server access to anyone. Our Services must only be used for lawful purposes. Prohibited activities include:

  • Hosting or distributing illegal content (e.g., copyrighted materials, phishing, hacking tools).
  • Running IRC servers or cryptocurrency mining activities.
  • Sending unsolicited bulk emails (SPAM).

Violations may result in account suspension, termination, and associated administrative fees.

Hosting Service Agreement

Types of Hosting Plans:

  • Web Hosting: Shared and WordPress hosting with shared server resources and unique DNS addresses.
  • VPS Hosting: Virtual servers with dedicated IPs and full administrative control.

Limitations:

  • Server Migrations: IP addresses may change during server migrations.
  • Content Management: You are responsible for maintaining backups and securing your website/server content. WPhosting provides weekly courtesy backups but is not liable for data loss.
  • Plan Limits: Hosting plans have restrictions on inodes, database sizes, and server resources. Exceeding these may result in temporary suspensions or additional charges.

Antivirus & Security:

Imunify360 antivirus scans and removes malicious files automatically. Hosting malicious content may lead to account suspension.

Support Policy

Availability:

  • 24/7 Support: Available via email and ticket.
  • Live Chat/WhatsApp: Available during business hours (7 AM - 5 PM on weekdays; 12 PM - 6 PM on weekends).

Scope of Support:

  • Shared Hosting: Assistance with server uptime, basic email setup, DNS issues, and control panel guidance.
  • WordPress Hosting: Includes shared hosting support plus WordPress installation, plugin/theme troubleshooting, and security guidance.

Exclusions: Custom coding, third-party app troubleshooting, and advanced database optimization.

Billing & Refund Policy

  1. Immediate Setup: Services are activated upon payment confirmation.
  2. Refunds:
    • 14-day money-back guarantee applies to first-time shared, WordPress, and email hosting signups.
    • No refunds for domain registration, software licenses, or suspended/terminated accounts.
  3. Discounts: Promotional discounts apply to the first term only. Renewal fees revert to standard pricing.

VAT & Cancellation

  1. VAT Application: All service prices exclude VAT. VAT is added based on your jurisdiction’s regulations.
  2. Cancellation: Cancellation requests must be submitted via the client area. Ensure you back up all files before termination; WPhosting is not responsible for data loss.

Final Provisions

WPhosting reserves the right to modify these terms at any time. Continued use of our Services constitutes acceptance of any changes. For questions, contact [email protected].